Terms and conditions

1. Business Information

Shop, Collection and Returns Address:

YogaGear
Astanga Yoga Studio
Fensmarkgade 1
2200 Copenhagen N
Denmark

Email: kundeservice@yogagear.dk
Website: www.yogagear.dk
Online store: YogaGear.dk

Administration and Office:

Panda Kommunikation
Flintemarken 65
2950 Vedbæk
Denmark

Tel. +45 61 67 67 90
CVR no.: 25954785
VAT no.: DK25954785

2. Prices

All prices on the Danish webshop are displayed in Danish kroner (DKK), including 25% Danish VAT.

Shipping costs and any other applicable charges are displayed before you complete your purchase.

The total price, including applicable taxes and delivery costs, is shown at checkout.

Discounts, promotions and quantity offers are calculated and displayed before payment.

3. Orders

Before placing an order, you can review your shopping cart, check your information and see the total price.

After placing your order, you will receive an order confirmation by email.

The contract is concluded when you receive our order confirmation by email. When payment is complete, Panda Kommunikation issues an invoice, which you receive by email.

If an ordered item unexpectedly becomes unavailable, we will contact you as soon as possible.

4. Payment

You can pay using the payment methods offered at checkout.

Payments are processed securely through our payment provider, Frisbii.

For card payments, the amount may be authorised when you place your order. Payment is normally captured when the goods are dispatched or handed over for collection.

We will never charge more than the amount you authorised.

YogaGear does not store your full payment card details.

5. Delivery

We deliver to the countries and regions available for selection at checkout.

Available delivery methods, shipping costs and estimated delivery times are shown before you complete your purchase.

When your order is dispatched, you will receive an email with delivery information and tracking details where available.

Unless otherwise agreed, goods will be delivered within 30 days of placing the order.

YogaGear generally bears the risk of loss or damage until the goods have been delivered to you.

6. Collection from Our Shop

You may choose to collect your order from:

YogaGear / Astanga Yoga Studio
Fensmarkgade 1
2200 Copenhagen N
Denmark

You will receive an email when your order is ready for collection.

Please wait for this confirmation before visiting.

Orders placed and paid for online and subsequently collected from our shop are covered by the normal 14-day statutory right of withdrawal.

7. Right of Withdrawal

When purchasing goods online as a consumer, you generally have a statutory 14-day right of withdrawal.

The withdrawal period begins on the day you, or a person designated by you, receives the goods.

If goods from the same order are delivered separately, the period begins when the final item is received.

How to Withdraw

To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.

Email: kundeservice@yogagear.dk

Please include your order number and the items you wish to return, where possible.

You may use the standard withdrawal form at the bottom of this page, but this is not required.

Simply refusing delivery or failing to collect a parcel without informing us does not constitute valid notice of withdrawal.

Returning Goods

After informing us of your withdrawal, you must return the goods within 14 days.

Return address:

YogaGear / Astanga Yoga Studio
Fensmarkgade 1
2200 Copenhagen N
Denmark

You may also return goods in person at Astanga Yoga Studio, Fensmarkgade 1, 2200 Copenhagen N, by prior arrangement.

You are responsible for the direct cost of return shipping unless otherwise agreed.

You bear the risk of the goods during return transport.

Condition of Returned Goods

You may inspect the goods to the extent necessary to establish their nature, characteristics and functioning, as you would be able to do in a physical shop.

If goods have been handled or used beyond what is necessary for this purpose, and their value has been reduced, you may be responsible for the resulting loss in value.

Any deduction will be assessed individually based on the actual condition and resale value of the goods.

We recommend returning goods securely packaged and, where possible, with their original packaging.

Missing original packaging does not, in itself, cancel your statutory right of withdrawal.

Special Conditions for Returning Yoga Mats

Yoga mats are supplied new, rolled up and secured with their original paper band or other original packaging.

Important Information About Testing and Returns

You have a 14-day right of withdrawal. However, please be aware that yoga mats which have been tested or used may lose significant value, which may result in a deduction from your refund.

A yoga mat showing marks, skin residue, stains or other signs of use can normally no longer be sold as new. Where testing or use has caused a reduction in value due to handling beyond the legally permitted inspection, a deduction corresponding to the actual loss in value may therefore apply.

Removing the paper band or opening the packaging does not, in itself, cancel your right of withdrawal.

Try a Yoga Mat Before Buying

If you are unsure which mat is right for you, you are welcome to try our demonstration mats at Astanga Yoga Studio, Fensmarkgade 1, Copenhagen N, by appointment.

You can see, feel and try different mats before making your decision.

Tongue Scrapers and Hygiene Products

OraSweet tongue scrapers are supplied in sealed blister packaging.

For health protection and hygiene reasons, the statutory right of withdrawal does not apply once the seal has been broken after delivery.

If the packaging seal remains intact, the normal 14-day right of withdrawal applies.

This does not affect your statutory rights regarding defective goods.

Refunds

If you withdraw from the entire purchase, we will refund all payments received from you, including the cost of the least expensive standard delivery method offered at checkout.

Additional costs resulting from choosing a more expensive delivery method will not be refunded.

Refunds will be made without undue delay and no later than 14 days after receiving your notice of withdrawal.

We may withhold the refund until we have received the goods or you have provided evidence of returning them, whichever occurs first.

Refunds will normally be made using the original payment method, without additional fees.

8. Partial Returns

We allow you to return individual items from an order while keeping the remaining items.

For partial returns, we will refund the price of the returned items, subject to any lawful deduction for diminished value.

Original delivery charges are generally not refunded for partial returns unless required by law or otherwise agreed.

Where a quantity discount or promotional offer applied, refunds will be calculated according to the disclosed offer conditions and applicable consumer law.

9. Complaints and Defective Goods

Consumers have a statutory 24-month right to complain about defective goods under Danish law.

This right covers defects falling within the Danish Sale of Goods Act.

Depending on the circumstances, you may be entitled to repair, replacement, a price reduction or cancellation of the purchase.

Normal wear and tear or damage caused by improper use does not, in itself, constitute a defect under the law.

To make a complaint, contact: kundeservice@yogagear.dk

Please describe the problem and include your order number where possible. Photographs may be helpful.

You must notify us within a reasonable time after discovering a defect. Complaints made within two months of discovery are always considered timely.

Where a complaint is justified, we will cover reasonable and necessary return shipping costs.

10. Shipping Damage and Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at kundeservice@yogagear.dk.

Please include photographs of the item and packaging where possible.

This does not limit your statutory consumer rights.

11. Personal Data

We process personal information necessary to manage orders, payments, delivery, customer service, returns and complaints.

Further information is available in our Privacy Policy.

12. Complaints Procedure

If you are dissatisfied with your purchase, please contact us first at kundeservice@yogagear.dk so we can try to resolve the issue.

If we cannot resolve the matter, eligible consumer complaints may be submitted to:

Mæglingsteamet for Forbrugerklager
Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
www.naevneneshus.dk

If mediation is unsuccessful, the matter may, subject to applicable rules, be considered by the Danish Consumer Complaints Board.

13. Governing Law

Purchases from YogaGear are governed by Danish law, without prejudice to any mandatory consumer protection rights applicable to the customer.

Standard Withdrawal Form

Complete and return this form only if you wish to withdraw from your purchase.

To:

YogaGear / Panda Kommunikation
Fensmarkgade 1
2200 Copenhagen N
Denmark
kundeservice@yogagear.dk

I/we hereby give notice that I/we withdraw from my/our contract of sale for the following goods:

Goods: ______________________
Order number: ______________________
Ordered on: ______________________
Received on: ______________________
Consumer's name: ______________________
Consumer's address: ______________________
Date: ______________________
Signature (only if submitted on paper): ______________________

Returns and right of withdrawal →